Refund & Cancellation Policy

Last Updated: November 1, 2025

⚠️ Important Notice

Due to the digital and immediately deliverable nature of gift card codes, all sales are subject to the restrictions outlined below. Please read this policy carefully before making a purchase.

General Refund Policy

At Audnegin, we understand that circumstances may arise where you need to request a refund. However, due to the unique nature of digital gift cards, our refund policy is subject to specific conditions.

Digital Product Nature

Digital gift cards are virtual products that:

  • Are delivered electronically via email
  • Contain unique codes that can be used immediately upon receipt
  • Cannot be "returned" in the traditional sense once the code is revealed
  • May be subject to the terms and conditions of third-party issuers

When Refunds Are Available

✅ Eligible for Refund

You may be eligible for a full refund in the following circumstances:

  • Non-Delivery: If you did not receive your gift card code within 24 hours of purchase and did not receive a response from customer support within 48 hours
  • Invalid or Non-Functional Code: If the gift card code provided was invalid, already used, or did not work at the time of delivery (requires verification)
  • Wrong Product: If you received a different gift card than what you ordered (e.g., wrong retailer or denomination)
  • Duplicate Charge: If you were charged multiple times for a single order
  • Technical Error: If a technical error on our website resulted in an incorrect purchase

⚠️ Partial Refund May Apply

Partial refunds may be considered in these situations:

  • Gift card balance discrepancies verified with the issuer
  • Gift cards that expired shortly after purchase due to pre-existing conditions not disclosed at time of sale
  • Other exceptional circumstances evaluated on a case-by-case basis

❌ NOT Eligible for Refund

Refunds will NOT be provided in the following circumstances:

  • Change of Mind: If you simply changed your mind after receiving the gift card code
  • Already Redeemed: If the gift card code has been redeemed, partially or fully
  • Already Revealed: If you accessed and viewed the gift card code (in most cases)
  • Lost or Stolen Codes: If you lost the gift card code or it was stolen after delivery
  • Incorrect Email Address: If you provided an incorrect email address and the code was delivered to that address
  • Failure to Use: If you did not use the gift card within the validity period
  • Issuer Terms Violation: If the issuer declined the gift card due to violation of their terms
  • Buyer's Remorse: General dissatisfaction without valid technical or delivery issues
  • Third-Party Restrictions: Issues arising from the gift card issuer's policies or restrictions
  • After 48 Hours: Refund requests made more than 48 hours after the gift card was delivered (except for non-functionality issues)

Cancellation Policy

Order Cancellation

You may cancel your order under these conditions:

Before Code Delivery

Timeframe: Within 15 minutes of purchase

Process: Contact customer support immediately at [email protected] or call (302) 894-0511

Result: Full refund if the gift card code has not been generated or delivered

Important: We cannot guarantee cancellation if automated delivery has already begun

After Code Delivery

Cancellation: Not available

Alternative: Request a refund following the refund policy guidelines

Note: Once a code is delivered, it is considered a completed transaction

Refund Request Process

Step 1: Contact Customer Support

Reach out to us within 48 hours of purchase:

  • Email: [email protected]
  • Phone: (302) 894-0511
  • Business Hours: Monday-Friday 9 AM - 6 PM EST, Saturday 10 AM - 4 PM EST

Step 2: Provide Required Information

Include the following in your refund request:

  • Your full name
  • Order number or transaction ID
  • Email address used for purchase
  • Date and time of purchase
  • Detailed reason for refund request
  • Supporting evidence (screenshots, error messages, etc.)
  • Gift card code (if applicable and not yet used)

Step 3: Review Process

Our team will:

  • Review your request within 2-3 business days
  • Verify the information provided
  • Contact the gift card issuer if necessary
  • Determine eligibility based on this policy
  • Notify you of the decision via email

Step 4: Refund Processing

If approved:

  • Refunds are processed using the original payment method
  • Processing time: 5-10 business days
  • You will receive a confirmation email with refund details
  • Bank processing times may vary (additional 3-5 business days)

Refund Methods

Refunds are issued using the same payment method used for the original purchase:

  • Credit/Debit Cards: Refunded to the original card (5-10 business days)
  • PayPal: Refunded to PayPal account (3-5 business days)
  • Other Payment Methods: Processed according to the payment provider's policies

Note: We cannot issue refunds to different payment methods or accounts than those used for the original purchase.

Chargebacks and Disputes

Before Filing a Chargeback

If you are considering filing a chargeback with your bank or credit card company, please contact us first. We are committed to resolving issues fairly and may be able to provide a faster resolution.

Chargeback Policy

If you file a chargeback:

  • We will provide evidence of delivery and transaction details to your payment provider
  • Your account may be suspended pending investigation
  • Fraudulent chargebacks may result in permanent account termination
  • We reserve the right to pursue legal action in cases of chargeback fraud

Special Circumstances

Unauthorized Purchases

If you believe your payment method was used without authorization:

  • Contact us immediately at [email protected]
  • File a report with your bank or credit card company
  • We will cooperate with any fraud investigation
  • Provide any requested documentation to support your claim

Gift Card Issuer Issues

If your issue is with the gift card issuer (not with our delivery or service):

  • Contact the issuer's customer support first (contact information provided with delivery)
  • If unresolved, contact us and we will attempt to mediate
  • Refunds for issuer-related problems are evaluated case-by-case
  • We are not responsible for issuer policy changes or discontinuations

Technical Issues

If you experience technical problems with our website during purchase:

  • Contact us with details of the issue immediately
  • Provide screenshots or error messages if possible
  • We will investigate and provide appropriate resolution
  • Full refunds available if technical errors resulted in incorrect orders

Customer Protection

We are committed to protecting our customers:

  • All transactions are processed through secure, PCI-compliant payment systems
  • We maintain records of all transactions for your protection
  • We verify gift card codes before delivery when possible
  • We provide order confirmations and receipts for all purchases
  • We investigate all refund requests fairly and thoroughly

Exceptions and Modifications

Audnegin reserves the right to:

  • Make exceptions to this policy in exceptional circumstances
  • Modify this refund policy at any time
  • Provide refunds or compensation beyond this policy at our discretion
  • Refuse refunds that do not meet the eligibility criteria

Policy changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of any changes.

Contact Information for Refunds

Refund Requests & Questions

Email: [email protected]

Phone: (302) 894-0511

Fax: (302) 894-0512

Mailing Address:
Audnegin Gift Card Solutions
900 Center Blvd S
Newark, DE 19702
United States

Business Hours:
Monday-Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

Your Rights

This refund policy does not affect your statutory rights under consumer protection laws in your jurisdiction. If local laws provide you with additional rights, those rights apply in addition to this policy.

Some jurisdictions do not allow certain limitations on refunds for digital goods. If you reside in such a jurisdiction, some of the above limitations may not apply to you.

Agreement

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy. If you do not agree with this policy, please do not make a purchase.

Last Updated: November 1, 2025

Effective Date: November 1, 2025

For questions about this policy, please contact us at [email protected]